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At Vuttanne, we aim to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, our return policy provides a straightforward way to address your concerns.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is returned within 7 days of the purchase date.
  • The item must be unused, in its original packaging, with tags intact.
  • Items such as customized, personalized, or sale items are non-refundable unless they are defective.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email our support team at returns@vuttanne.com with your order number and reason for return.
  2. Approval: Once your request is reviewed and approved, you will receive return instructions.
  3. Shipping: Send the item(s) to the provided return address. Customers are responsible for return shipping costs unless the product is defective.
  4. Refund/Exchange: Upon receiving and inspecting the item(s), we will process your refund or exchange request.

3. Refunds

  • Refunds will be issued to the original payment method within 7-10 business days of receiving the returned product.
  • Shipping charges are non-refundable.
  • If the product is found to be used or damaged, we reserve the right to decline the refund.

4. Exchanges

  • Exchanges are allowed for items of the same or lesser value.
  • The availability of replacement items is subject to stock.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards.
  • Customized or personalized items.
  • Items marked as "Final Sale."

6. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 48 hours of receiving the item.
  2. Provide clear photos of the defect/damage.
  3. We will arrange a replacement or refund for the defective product.

7. Late or Missing Refunds

  • If you haven’t received your refund, check with your bank or credit card company as processing times may vary.
  • For further assistance, contact us at returns@vuttanne.com.

8. Return Address

Vuttanne Returns Department
55 West 47th Street,
New York, NY 10036,
United States

9. Contact Us

For any return-related queries, feel free to reach out to us:
Email: returns@vuttanne.com
Phone: +1 (212) 888-7690

Your satisfaction is our priority. Thank you for shopping with Vuttanne!