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1. Shipping Destinations

We ship to the following regions:

  • North America
  • Europe
  • Asia-Pacific
  • Australia

Note: Some locations may have restricted shipping. Please contact us at shipping@vuttanne.com for inquiries.

2. Processing Time

  • Orders are processed within 2-3 business days after payment confirmation.
  • Custom or personalized orders may require additional processing time of 5-7 business days.

3. Delivery Times

  • Standard Shipping: 5–10 business days.
  • Express Shipping: 2–5 business days.
  • Delivery times may vary based on the destination and external factors such as customs clearance or courier delays.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on the destination and shipping method chosen.
  • Free Shipping is available on orders above $49 (terms apply).

5. Tracking Your Order

  • Once your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment's progress.
  • If you do not receive tracking details within 3 business days, please contact us at tracking@vuttanne.com.

6. Customs, Duties, and Taxes

  • Orders may be subject to customs duties or import taxes, depending on the destination country.
  • These charges are the responsibility of the customer and are not included in the product price or shipping fees.

7. Shipping Restrictions

  • Certain items may have restrictions based on regional or national regulations.
  • We reserve the right to cancel orders that cannot be shipped due to these restrictions.

8. Failed Deliveries

  • If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the customer will bear the cost of reshipment.

9. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately at shipping@vuttanne.com with your order details.
  • Claims must be reported within 7 days of the delivery date.

10. Contact Us

For any shipping-related questions, reach out to us:
Email: shipping@vuttanne.com
Phone: +1 (212) 888-7690

We appreciate your trust and aim to provide a reliable delivery experience. Thank you for choosing Vuttanne!